If you observe blank or white pages when visiting your website, confirm whether the issue occurs when temporarily pausing Cloudflare and contact your hosting provider for assistance.Įrror 502 bad gateway or error 504 gateway timeoutĪn HTTP 502 or 504 error occurs when Cloudflare is unable to establish contact with your origin web server. The output of from the browser where the 500 error was observed (replace your actual domain and host name).The time and timezone of the 500 error occurrence.However, if the 500 error contains “cloudflare” or “cloudflare-nginx” in the HTML response body, provide Cloudflare support with the following information: Provide details to your hosting provider to assist troubleshooting the issue. Contact your hosting provider to resolve. Error establishing database connection is a common HTTP 500 error message generated by your origin web server. Click on a status code in the table beneath the graph to expand traffic error details.Įrror 500 generally indicates an issue with your origin web server.A graph of Errors over time is displayed.Scroll down to the Error Analytics section.
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Refer to instructions about filing a support ticket for information on how to reach the support portal. Navigate to the Cloudflare support portal.Error Analytics are based on a 1% traffic sample. Error Analytics allows insight into overall errors by HTTP error code and provides the URLs, responses, origin server IP addresses, and Cloudflare data centers needed to diagnose and resolve the issue. If you require additional support, explore our plans.Įrror Analytics per domain are available within the support portal for your account. Business and Enterprise plan users also have access to chat support.
Dedicated email support is available for all Pro, Business, and Enterprise Plan users.
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